Delivery FAQ

What is the cost for shipping?

Our standard shipping rates are as follows:


Orders fulfilled from Ireland:

Standard shipping within Ireland -  €3.50  (FREE SHIPPING on all orders over €50)

Standard shipping to the UK - €12.00
Standard shipping to Mainland Europe - €12.00 – €15.00


Orders fulfilled from USA:

Standard shipping to the USA (48 configurated states only) - $5.99 (FREE SHIPPING on all orders over $50)

Please note that these shipping charges may vary depending on location. For an exact shipping cost please contact our Customer Care Team.


Do you provide International shipping?

Yes we currently provide shipping to the USA, UK, & Mainland Europe. If your area is not listed here then please contact our Customer Care Team for more information. 


What shipping options do you provide for the USA?

We provide standard shipping to the 48 configurated states.

Unfortunately we cannot provide shipping to the following regions at this time:

 Hawai, Alaska, Guam, Puerto Rico, American Samoa, The US Virgin Islands, Palau, Marshall Islands, Northern Mariana Islands, & The Federated States of Micronesia.

Please note that due to shipping regulations in California, we may be unable to ship certain items to this region. For more information on exclusions please contact Customer Care


When will I receive my order?

We will always endeavour to process your order as soon as possible.

Our standard shipping period for the US East Coast is 4 – 6 days and for the US West Coast 6 -10 days.

The standard shipping period for Ireland is 2 - 4 days.

To the UK & Mainland Europe we deliver within 4 – 6 days.
Please note that this will vary depending on where you are based.


Who will deliver my order?

Fragrance & Memories use UPS to deliver orders within the USA.


Can I have my order sent to a different address?

Yes. If you wish to have your order delivered to an alternative address then please provide this address in the shipping address section when making your order. You can provide your own address under billing information. Please note that once the order has been shipped the shipping address cannot be changed.


Can I have my order sent to a PO Box?

No we can not deliver to PO Box addresses. Please provide a physical address on your order.