Frequently Asked Questions

 Delivery & Returns


Where can I get information on shipping?

Please see our Delivery FAQ here.


Can I return or exchange an item?

Please see our Returns FAQ here.


General FAQ


What is the inspiration behind the Fragrance & Memories Collection?

 Read our story here.


Where are your products made & produced?

Our candles & diffusers are made in Ireland to ensure premium quality.

Our scented sachets are currently created in Ireland & produced in England.


Are your products safe to use?

At Fragrance & Memories we use many natural ingredients & essential oils in our products.

Our candles are made using soy wax which provides a cleaner burn than paraffin wax and is kinder to the environment.

Our home fragrance reed diffusers are made with an alcohol-free glycerin base that comes from a renewable source.

We use only high quality cotton wicks that are lead-free.


Do you use paraffin wax in your products?

No.  We use soy wax in our candles which provides a cleaner burn and is kinder to the environment than paraffin wax.  


What is the correct way to burn your candles?

To see our care and safety recommendations for burning candles please visit our Care & Safety Guide for Candles here.


How do I use your home fragrance reed diffusers?

To see our care and safety recommendations for using home fragrance reed diffusers please visit our Care & Safety Guide for diffusers here.


I have an issue or query. How can I contact your Customer Care Team?

Our Customer Care Team are always here to help. You contact us on or see our contact phone numbers here.